Refund Policy

At Slay By Nicole, we want you to love your purchase. If you are not completely satisfied, we’re here to help with our simple return and refund process.

1. Returns

• You have 14 days from the date of delivery to request a return.

• To be eligible for a return, items must be:

  • Unused and unworn

  • In the same condition that you received them

  • In the original packaging with all tags/labels intact

• Certain items are non-returnable, including:

  • Gift cards

  • Final sale or clearance items

  • Personalised or custom products

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2. How to Request a Return

1. Contact us at [your email address] with your order number and reason for return.

2. We will provide instructions and, if applicable, a return shipping label.

3. Ship the item(s) back within [X days] of receiving the return instructions.

Please note: Unless the item is defective or we sent the wrong item, you are responsible for return shipping costs.

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3. Refunds

• Once we receive and inspect your return, we’ll notify you of the approval or rejection.

• If approved, your refund will be processed back to your original payment method within [X business days].

• Shipping costs are non-refundable.

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4. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. If you need an exchange, email us at [your email address].

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5. Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days with photos, and we’ll arrange a replacement or refund at no additional cost.

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6. Late or Missing Refunds

• If you haven’t received your refund after the stated time:

  1. Check your bank or card provider.

  2. Contact your payment provider — sometimes it takes extra processing time.

  3. If you still haven’t received your refund, please contact us at [your email address].